Manager, Member Service

Are you interested in helping to grow a business? Do you want to be a key influencer in your community?

Our credit union’s goal is to help our members (customers) achieve financial independence. We’ve been helping this way since 2000, when we opened the doors to our first branch in Woodbridge. We also believe in investing in our communities, both financially and by being actively involved.

Who are we looking for?

•    An entrepreneurial leader who has a strong understanding of financial service products and his/her client, knowing how and when to close a sale.
•    A strong communicator who builds internal and external relationships based on trust.
•    An excellent listener who is also able to ask the right questions to truly meet the needs of his/her clients.
•    An organized and high-energy person who motivates others to succeed.
•    A confident individual who gets things done independently and as part of the team.
    
Reporting to the branch manager, the successful candidate will be responsible for the day-to-day operation of the branch, managing the team and delivering superior service to members when the branch manager is absent.

Factors that will contribute to your success

•    A college diploma or university degree in business, commerce, or related discipline.
•    Mutual funds license preferred.
•    A minimum 3 years of relevant work and people management experience.
•    A thorough understanding of deposit products, banking services, lending practices and compliance.  
•    A passion for sales and service with excellent closing and negotiating skills.
•    Excellent verbal and written English communication skills and proficiency in the MS Office suite (Word, Excel, Power Point, Outlook).
•    A valid driver’s license as occasional travel may be required.

Working conditions

•    Professional, team-oriented office environment.
•    Standard business hours based on a 37.5-hour work week: Monday to Wednesday from 9:00 am to 5:00 pm, Thursday and Friday from 9:00 am to 6:00 pm; ability to work after-hours and overtime, if required.
•    Flexible to relocate to another branch when business needs require doing so.

How to apply

If you think you have what it takes to be a successful member of our team, please forward your resumé to hr@icsavings.ca. Please specify “Manager, Member Service” in the subject line. All submissions are confidential.      

At IC Savings, we are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.

We thank you in advance for taking the time to review our posting. If you have been selected for an interview, we will be in touch.
 

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