Member Service Representative

Position Description

We are seeking an experienced Member Service Representative (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our valued members (customers), going the extra mile for them, and giving more than what’s expected. Always helpful, the MSR is knowledgeable and efficient in the service they provide.

Main duties and responsibilities

  • Providing efficient and professional service to our members during every interaction, including day-to-day banking transactions like deposits, withdrawals, bill payments and wire, foreign currency and/or other account requests;
  • Knowing our members, listening and connecting with them to identify opportunities for other products and services, and referring these to the appropriate branch team member;
  • Adhering to compliance and regulatory requirements as well as corporate and operational branch policies and procedures, including opening and end-of-day and ATM balancing;
  • Ensuring member concerns are addressed with the utmost care, referring to senior staff when appropriate;
  • Helping maintain the overall look and appearance of the branch at all times;
  • Assisting with other branch duties as required.

Qualifications Required

Possessing a positive, “can-do” attitude, the successful candidate is someone who pays great attention to detail in their daily work, and enjoys the opportunity to learn and to contribute to the member experience in a positive way. Respectful to members and to teammates, this individual also meets these other qualifications:

  • Minimum high school diploma, post-secondary diploma or degree preferred.
  • Experience in a customer service and/or sales role with cash-handling responsibilities, preferably in financial services.
  • Exceptional communications skills, both written and oral; working knowledge of spoken Italian preferred.
  • Working knowledge of MS Excel and Word.

Working conditions

  • Professional and team-oriented office environment.
  • Standard branch hours based on 37.5 hour work week: Monday to Wednesday, from 9:00 am to 5:00 pm, Thursday and Friday, from 9:00 am to 6:00 pm and flexibility to work Saturdays and overtime, if required.
  • The physical demands are representative of those that must be met by being able to successfully perform the essential functions of the job; these include, but are not limited to, sitting, considerable use of computer and phone, and infrequently moving items up to 25 pounds in weight.

Job Reference Number

Member Service Representative - Woodbridge Village Branch

Closing Date

Open until filled

Job Location


How to Apply

If you think you have what it takes to be a successful member of our team, please forward your resumé to and specify "Member Service Representative - Woodbridge Village" in the subject line. All submissions are confidential.

At IC Savings, we are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.

We thank you for taking the time to review our posting. If you have been selected for an interview, we will be in touch.


Find Branch/ATM

Enter address, postal code or branch name