Message from our President & CEO

March 16, 2020

As the situation around COVID-19 continues to evolve, I want to assure you that your credit union is regularly monitoring and taking the advice of public health authorities to determine our next steps.

What we have done

We will continue to align our practices with the advice of our public health authorities and are prepared for a variety of outcomes. In particular, we have proactively taken these steps:

     •    Our team is aware of the need to practise good hand hygiene. We want them to protect themselves so that they can protect you, our members.
     •    Our team also understands the need to avoid interactions with those who may be sick and to remain at home if they feel sick themselves. Additionally, any staff members who have travelled outside of Canada will be asked to self-isolate for 14 days upon their return.
     •    We’ve increased our daily cleaning schedules and sanitation practices with a focus on frequently touched areas such as our counters, ATMs, phones, door handles and computers.

What you can do

     •    Hand sanitizer dispenser stands are in place at the entrance of each branch and at our corporate and lending offices. Any individual, whether a member or a supplier, is encouraged to use the sanitizer upon entry to our buildings.
     •    When in our branches, members will be asked to keep 1–2 metres (3–6 feet) between themselves and other members whenever possible. This is one example of social distancing, a term we’ve all heard often during the past several days. It’s widely regarded as one of the most effective interventions each of us can take to slow, or interrupt, the rate of possible transmission of this coronavirus.

Working to ensure access to your finances

Count on us to do everything that we can to ensure your banking experience remains uninterrupted. While our branches and ATMs are currently open and fully operational, we encourage you to take advantage of online and mobile services to complete your day-to-day banking if coming to a branch is not an option.

Get registered for online banking – Take advantage of online banking to:
•    view your account activity and balances;
•    pay your bills;
•    remotely deposit a cheque using our secure service, Deposit Anywhere™;
•    safely send, request or deposit money using Interac e-Transfer®; or
•    move funds between financial institutions using Me-to-Me.

Talk to your home branch team if you need assistance with any of these services.

Use our mobile banking app – Available for free for iOS and Android smartphones, this is another convenient way to do your banking 24/7. As with online banking, it’s safe and secure.

Tap whenever possible – To eliminate touching keypads at a point-of-sale machine, use your Flash®-enabled Member Card® debit card. With transaction and spending limits in place – up to $100 per single or to $200 for total cumulative Flash transactions – it’s a secure and safe way to pay for your purchases. Whenever these amounts are exceeded, you will be prompted to insert your debit card to pay for your purchase. Doing so resets these limits.

Keeping you informed

Visit our website, follow our social media channels or call your home branch for updates. We’re committed to sharing the latest developments with you.  

Regards,


Fausto Gaudio
President and CEO, IC Savings
 

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