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Online Banking

Whether you're at home, at work or on the go, bank online any time of the day, using your computer, smartphone or tablet.

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To register accounts for online banking, members are encouraged to contact their home branch. 

Making banking more secure

2-Step Verification adds another layer of protection when banking online or by mobile

Our focus is on providing our members with a safe and secure online banking experience. Like direct banking alerts, which we introduced earlier this year, 2-Step Verification (2SV) adds another layer of security to reduce the risk of fraud and to increase the security on your account(s) especially as cyber threats, such as phishing and malware, become more sophisticated. 

While direct banking alerts are optional, 2SV is not. Members will need to enrol by November 30, 2021.

More good news: with 2SV in place, members can reset their password on their own, at any time. (This functionality is not yet available to business or organization members, only personal.) Remember, you can only change your password after registering for 2SV. 


How does 2SV work?

After you have registered your mobile phone number and/or email address for this service and whenever your log-in attempt is seen as needing increased authentication, you will receive an auto-generated, one-time use verification code. Enter it, along with your member number and password/personal access code, to access your account(s) online. (Members will be allowed three attempts to enter the verification code before their account is locked. When this happens, you will need to call your branch.)


Four easy steps to register for 2SV

  1. Log onto online banking. (The screen you will see is the new and more simplified log-in screen.)
  2. Complete the ‘Enable 2-Step Verification’ enrolment by November 30, 2021.*
  3. Enter your preferred email address or mobile phone number to receive the auto-generated verification code.
  4. To  complete this process, enter the one-time verification code within ten minutes of receipt by SMS (text) or email; the verification code will be valid for only 10 minutes.

This initial enrolment process ensures that a valid mobile phone number or email address was provided and successfully tested to receive these security notifications.

* The grace period to enrol ends November 30, 2021. While you can defer until then by selecting ‘Not Now’ whenever you log onto online or mobile banking, you will be forced to enrol as of December 1, 2021.


Making changes

At any time after enrolment, members can add or edit their mobile phone number and/or email address used for 2SV notifications. Head to ‘Profile and Preferences’ in online banking or ‘Security’ in mobile banking.

Members should also be know that, configurations and settings related to authenticated log-ins and memorized accounts will need to be reconfigured after registering for 2SV. These options include enabling Touch ID and QuickView on our mobile app, and enabling Remember Me. 

TIP: When using SAMSUNG Pass, do not enable Remember Me if you prefer using the biometric feature to log on. 


Frequently Asked Questions

Yes. During their initial enrolment, you can register only one of either a mobile phone number or an email address to receive 2-Step Verification notifications. After enrolment, you can update your contact information from the Profiles and Preferences screen options, to add the second notification channel.


No. During each authentication where you have multiple notification channels registered, you will be presented with a Select Verification Method screen and must select which channel (SMS or email) you wish to be notified through.


No. Any login assessed as high-risk will be subject to 2-Step Verification authentications, regardless of the device being used to log in from.


You may remember setting up these questions when you first registered for online banking. 2SV will replace these questions and devices will no longer be designated as ‘trusted’ beginning December 1, 2021.


The verification code is valid for 10 minutes from the time it is generated. If you enter and submit after that time, you will receive an error message.