Members are encouraged to regularly review the terms and conditions of both the Contract and Direct Services Agreement as their needs and the services themselves can change over time.
- The Personal/Business Contract summarizes the use of any account(s) that a member has with our credit union.
- The Direct Services Agreement, on the other hand, outlines the member’s responsibilities in the use of direct banking services such as our automated teller machines (ATMs) and digital banking, which includes IC Savings Online Banking, IC Savings Mobile Banking and other electronic services by third parties such as Interac e-Transfer® that a member may use from time to time.
Terms and Conditions for Business (Organization) Members
Terms and Conditions for Personal Members
At IC Savings we respect your right to privacy. We understand that, as a visitor to www.icsavings.ca, you prefer to control your own personal information. For this reason, we may ask you to register or to provide personal information and preferences when you visit certain areas of the website, download free software, or request information.
We will guard the personal information you share with us to ensure the content, services, and advertising that we provide on icsavings.ca are always tailored to your current, designated preferences.
When you provide IC Savings with your name (or alias), e-mail address, mailing address, or telephone number, and you "opt in," IC Savings and IC Savings’ representatives may use the provided information to alert you to product upgrades, special offers, updated information, financial education classes, new services, and other IC Savings information. ("Representatives" include value-added resellers and authorized training partners.) IC Savings does not offer, or allow the selling of, any user-provided information to third parties.
IC Savings respects the rights users give us when opting to receive e-mail communications and enforces internal policies to preserve those rights. It is our objective to earn and retain the long-term ability to communicate with our users.
If you do not want IC Savings or IC Savings’ representatives to contact you, you may "opt out" of this preference at any time, whether you're online or contacting IC Savings directly. As part of your preference flexibility, you'll always have the option to opt back in and have IC Savings contact you based on your previous or new preferences.
If you choose not to register or provide personal information, you can still visit most IC Savings websites; however, you will not have access to areas that require personal identification.
IC Savings membership and the use of log files cookies
IC Savings offers free membership to all icsavings.ca visitors. In order to establish membership, visitors are requested to provide both personal information and preferences. This information is stored and protected by your user-established Member ID and Password.
There is an additional "Remember me" option. By selecting it, you allow IC Savings to save your Member ID so you don't have to re-enter it each time you return to any IC Savings website. IC Savings remembers you by placing a log file (cookie) that contains only enough information to identify you upon return visits. A "cookie" is a small line of text that is stored with your web browser for record-keeping purposes and helps IC Savings provide better service to you. Your browser has options to accept, reject, or provide you with notice when a cookie is sent.
No information, other than that found in the Membership cookie, will be accessed by any IC Savings system. Access to your membership information always requires both your Member ID and Password.
IC Savings also utilizes visitor log files with our website. Once a user enters one of our sites, a cookie follows them through their click-stream path. Examples of information being collected by these cookies include the number of times a user came to our site(s), and the access paths they took to get there.
IC Savings uses the data collected from website visitor cookies in aggregate form only and does not collect any personally identifiable information. Use of this information helps us better understand what users are seeking and learning at our website(s) and helps us identify potential navigation issues.
How IC Savings will protect your personal information
IC Savings will always protect the personal information that you share with us. IC Savings stores information internally in a controlled, secure environment. If, for example, you make a purchase online, we route all transactions through SSL (Secure Socket Layers) and will process your credit card number only to secure your current payment. The SSL transaction does not retain your credit card number subsequent to the transaction at hand and will not use the number for marketing purposes.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
If IC Savings requests general demographic information from you, this information is limited to aggregate reporting purposes only; individual members remain anonymous. Phone numbers, e-mail addresses, and postal addresses are never shared with outside entities for demographic reports.
IC Savings may occasionally present a special contest or promotion that is sponsored by another company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsor(s), we will provide an up-front statement to that effect.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law but only when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on us related to our website.
IC Savings’ websites may contain links to other sites. IC Savings assumes no responsibility for the content or the privacy policies and practices of such websites. IC Savings encourages you to read the privacy statements of these linked sites before providing any personal information; their privacy practices may differ from ours.
This information page describes in general terms how your personal information is collected and used within the online banking section of our site. The online banking area of the site is the area of our website that requires you to use your Member ID and Personal Access Code (PAC) to enter.
Controlled Access to your Information
To ensure that you are the only person accessing your personal financial information, we restrict access to the online banking section of the site by requiring that you enter your Member ID and PAC to login. Only you know your PAC. Our employees do not have access to your PAC, and they will not ask you to reveal it. If someone does ask you to provide your PAC to them, we ask that you refuse to do so and contact us immediately.
By nature, our Internet banking site has many transactional functions such as transfers between accounts and bill payment functions. These transactions are all logged to ensure that your accounts are debited or credited appropriately, and a history of each transaction is available to verify your account information. We store and use your transactional information in the same fashion as if you performed the transaction at a branch or through any other service channel.
We may also use transactional information for servicing your account — for example, billing you for the particular transactions that you perform, or for the services that you use.
Creating a Secure Channel
We create a secure channel between your browser and our server to protect your information when you use the site. To learn more about how we do this, please review our information on Internet Security.
To provide you with a convenient method for applying for loans and mortgages, or for purchasing other financial services products such as Registered Savings Plans, we may provide secure online application forms. These forms capture personal information that we use to provide you with the products and services you request. This information is processed in a similar way to application forms received through our other channels .
Website Usage Statistics
To continually improve our site, we often collect statistics about how our members are using it. These usage statistics are only viewed in the aggregate and are not associated with you as an individual. We use this information for purposes such as improving the pages where our members are having difficulties.
The information collected may include your IP address, your browser type and your operating system, as well as data such as the number and types of pages visited, and the length of time spent per page and on the site overall.
We also use a key web technology called cookies. A cookie is a small information token that sits on your computer. As you use this site, cookies are passed back and forth between our server and your browser.
Specifically, we use two kinds of cookies — session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date.
We use a session cookie to maintain the integrity of your online banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store any personal information, such as your name, or date of birth, or financial information, such as your accounts and balances.
We may use persistent cookies to (i) provide you with a customized experience by recording your preferences; (ii) gather statistical information such as average time spent on a page; and (iii) to show you targeted marketing information about us when you visit other websites. The data gathered provides us with information on how we can improve the design, content and navigation of our website.
Most recent browser versions allow you to set some level of control over which cookies are accepted and how your browser uses them. For example, it may be set to notify you when it is receiving a cookie so that you accept cookies from only known, reliable sites such as this one. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review the Help section of your browser to learn more about its specific control features.
Memorized Accounts Feature
We use a persistent cookie to store information to help you personalize the site and to make it easier to use. For example, we allow you to make the login easier by remembering your login information within our Memorized Accounts feature. Since the Memorized Accounts feature is optional, this cookie only contains information that you have entered into it. We never store your Personal Access Code (PAC) in a cookie.
To ensure that no-one else can access your personal information, always use the logout button to end an online banking session. It is located at the top of every page. When you exit using the logout button, we delete your session cookie so that your session cannot be resumed unless your Member ID and PAC are re-entered.
Automatic Session Time-outs
In the event that you leave your computer without logging out, the online banking feature of this site has been designed to end your session automatically if our system detects that you haven't provided any instructions or used the browser buttons to navigate for several minutes. To restart the session, you will need to provide your PAC again.
To communicate with us electronically, we strongly recommend that you use our Contact Us feature. This feature provides a secure channel for sending us comments, questions or instructions.
General email is not secure since it passes through many points on its route from you to us. If you are using general email to communicate with us, we strongly recommend that you do not include personal financial information (such as account numbers) within the email as we cannot guarantee its confidentiality en route to us.
When you email us your comments, questions or instructions, you provide us your email address and we use it to correspond with you. We then store your email and our replies to you in case we correspond further.
Links to Other Sites
Our site may also contain links to other websites or Internet resources. As an example, from time-to-time we may provide links to Microsoft or Netscape to assist you in upgrading your Internet browser. However, we have no control over these other websites or Internet resources and do not control their collection, use and disclosure of your personal information. Always review the Privacy Statements of the sites that you are viewing.
We welcome any questions or concerns about your privacy relating to use of our website. Please use the Contact Us form to submit your questions or comments.
As we continue to expand our online banking service to serve you better, and as new Internet technologies become available, we may update the information on this page at any time, to reflect changes.
Code of Conduct for the Credit and Debit Card Industry in Canada
IC Savings is committed to the Code of Conduct for the Credit and Debit Card Industry in Canada. The Code was designed to protect credit union members’ interests related to the issuance and acceptance of payment cards, and to the operation of payment card networks.